Sensory differences does not only equal sensory overload
Child in supermarket who appears overloaded by the sensory input in the environment
One of the biggest misconceptions I come across all the time is that sensory differences are only represented as being overloaded by sensory stimuli from the environment. This often comes up when you see sensory inclusive shopping or other community initiatives. Examples include quiet hours or rooms with dimmed lights. Whilst it is true that many people with sensory processing differences experiences sensory information more intensely than others, there are also individuals who need more sensory information to make sense of what is going on around them. Others have difficulty discriminating sensory information which can impact on their ability to coordinate their movements and plan tasks.
When we think of sensory inclusive design it is important to accommodate for all individuals with sensory differences. The person who is so overwhelmed by sensory input that they are stressed and anxious; the person who needs more sensory input in order to be able to concentrate and make sense of the world around them; and the person who needs more cues to know what to do and to be able to figure how things work.
On a universal scale it is easy to see why companies lean towards catering for individual who are easily overloaded by sensory stimuli. Initiatives like sensory bags and ear defenders, and quiet shopping times are relatively easily to implement and does not require a significant investment in company resources. However this does not necessarily equate to understanding sensory differences. An example is having a sensory room at a resort, but then not being flexible in order to meet a guests’ sensory preferences. That could include not willing to cook food a certain way or adhere to a guest’s request for a quieter table.
So what is the solution? The first step to making a difference is understanding. Understanding that individuals have different sensory preferences which means that some things will be difficult for them or some environments will be unpleasant and even cause stress and anxiety. In many cases providing only a calm space is not enough, the ability to listen to an individual’s request and understand why they are asking this is more important. This comes from education which is more than a short online course on neurodiversity. So next time an adult with sensory differences requests a kid’s meal on an airplane for sensory reasons the airline should honour this reasonable request.
In my next blog I will discuss my thoughts on design for individuals who benefit from more sensory input or those who have difficulty with discriminating sensory input.
If you are a company who would like to learn more about how you can support guests and customers with sensory processing differences, do get in touch.
